In addition to the day to day tasks that Service Desk perform they also manage and liaise a number of important background tasks:
- The rolling program of replacements for PCs (on a 5 year cycle), printers and related IT equipment. Upgrading such equipment is to ensure we take advantages of advances in technology and move towards a University wide standard specification.
- Service Desk carry out an annual consultation with academic staff to gather requirements for updating PC software in teaching classrooms and on academic staff PCs. Change requests are required by the end of May, for installation in time for the Autumn semester. A similar but smaller exercise occurs for the Spring semester with December as the cut-off date.