IT and Media Help Desk

This is probably your most important contact point for help with using computing and audio visual equipment, and software.  Contact the IT and Media Help Desk

  • To request the services listed in this catalogue
  • To report and get help with resolving  problems with these service
  • To answer general queries in relation to the University ICT facilities

An attempt is always made to resolve your issue or requirement at this first port of call. When necessary other specialist groups will be engaged.

So questions such as:-

  • My PC is not working, slow etc…
  • I cannot access my account – can’t login
  • I cannot print to the student printers
  • I want to get hold of a piece of software
  • I need to loan a special camera for my Coursework
  • How do I get an account
  • I can’t find my timetable.

… and many more are directed to this first stop service.

The IT and Media Help Desk may be contacted by :-

Phone ext 4444, or 0207 1334444 if calling externally;Phone support is available 24/7 and 365 days a year. Out-of-Hours phone support is provided by the NorMAN Out-of-Hours service hosted by Northumbria University. This operates from 17:00 each evening through to 9:00 the following morning from Monday to Friday, and all day at weekends and on public holidays. The telephone number is as above.  The service can help with:

  • Password resets and IT account queries
  • Login issues
  • Email
  • Wireless connection advice (metNet and eduroam)
  • Printing advice
  • General Office 2007 queries
  • General IT advice and troubleshooting

All calls will be logged and resolved and reported back to the IT And Media Help Desk first thing each morning so that any unresolved issues can be picked up at as soon as possible.

Please note that out of hours support is only available by phone.

Web by logging into their self service web page and logging a call direct IT and Media Helpdesk
Counter Help desks spread across both campus for requesting support in person.

North Campus

Building Term Time Outside Term Time
Tower Building Media Centre, TMG-96 Monday to Friday / 08:00 to 19:00 Monday to Friday / 09:00 to 17:00
Spring House, SPWG-12 Monday to Friday / 09:00 to 17:00 Monday to Friday / 09:00 to 17:00

City Campus

Building Term Time Outside Term Time
Calcutta House, CMG-12 Monday to Friday / 08:00 to 19:00 Monday to Friday / 09:00 to 17:00

The Web access allows you to login using your ICT Account ID and password and log a call directly to the support team. It also allows you to monitor all your logged calls regardless of the route you took to place them there. It also provides a FAQ and knowledge Base that you may interrogate to see if you can resolve the problem yourself.