ISS work with departments to develop new and enhanced ICT services. This involves specifying requirements, identifying and evaluating solutions, procuring or building the selected solution, testing and deployment.
The Web Team also provide a service to develop bespoke Web based Applications. This tends to be for Web pages fronting a database and involving fairly complex requirements.
These services are available to all University departments and can be requested by completing the Work Request Section of an ISS Work Mandate. If assistance is required with this, contact the Business Analysis team via the Service Desk; please ensure you state in your logged call that this is for the Business Analysis team. On receipt, all Work Requests go through a prioritisation and approval process, in which the requester will be fully involved.