If you always wanted to attend a Dealing with Conflict Skills workshop but never made it, this online self-learning workshop is for you! This Dealing with Conflict for Beginners Study Online session aims to enable you to apply a range of conflict management and communication skills with confidence.
By the end of this session you will be able to:
- Define conflict
- Think about the usefulness of some conflict
- Demonstrate signs of interpersonal conflict
- Apply techniques for resolving conflict
You will begin by drawing pictures of your understanding of conflict. This will be followed by a feedback session which encourages you to think about situations when conflict may be useful. You will then think about – and demonstrate – physical and behavioural signs of conflict between people. A self-assessment questionnaire will be followed by case studies. The session will finish with an ideastorm on how to resolve conflict. This will be detailed in a document for follow up.