Collaborate uses the default microphone and speakers of your computer. If you are using a headset, you need to check that the headset has been set as the default input for your audio and microphone.
If you are unable to hear anything on Collaborate there are a few things you can check:
- You are not using the Edge browser. Edge appears to work, but you won’t be able to hear other users
- Audio is allowed through your web browser
- The correct audio output device is selected and configured on your computer:
- Audio on Collaborate is turned up
Go to the ‘My Settings’ area on the control panel and choose ‘Audio and video’. Your ‘Speaker volume’ should be turned up:

If you are unable to resolve your audio issues please use the Dial-in option:
If you are having problems with your microphone, please check your audio device is selected for Collaborate:
- Click on My Settings (your avatar)
- Expand the Audio and Video Settings
- Select Setup Your Camera and Microphone and follow the set up process

If you are unable to use your microphone, or you do not have a microphone, please use the Dial-in option:
An application will only appear in the share application list if it is open on your desktop. It must not be minimised to your task bar.
Share an application
- Open the file on your desktop so you can view the contents
- Go to Collaborate, without minimising the open file
- Select the Share icon

- Then, select the Share Application/screen option

- Select Application Window/Screen, then select the window you would like to share, and click Share

Collaborate has 3 different types of chat: Everyone, Moderator and Private chats.
If you can’t see chat messages, check that you are in the right chat.
The chat used by all participants is ‘Everyone’. If you are in the Moderator chat, you won’t see what students are posting.
Check the top of the chat panel to see which chat you are in. Click on the arrow (<) next to Moderator to view all current chats.

Click on ‘Everyone’ to see what students are posting.
