Troubleshooting Collaborate Issues
The full Collaborate Help for Participants can be found on the Blackboard Help guides
Collaborate uses the default microphone and speakers of your computer. If you are using a headset, you need to check that the headset has been set as the default input for your audio and microphone.
- Troubleshooting guide (Bluetooth Headsets)
If you are unable to hear anything on Collaborate there are a few things you can check:
- You are not using the Edge browser. Edge appears to work, but you won’t be able to hear other users
- Audio is allowed through your web browser
- The correct audio output device is selected and configured on your computer:
- Audio on Collaborate is turned up
Go to the ‘My Settings’ area on the control panel and choose ‘Audio and video’. Your ‘Speaker volume’ should be turned up:
If you are unable to resolve your audio issues please use the Dial-in option:
If you are having problems with your microphone, please check your audio device is selected for Collaborate:
- Click on My Settings (your avatar)
- Expand the Audio and Video Settings
- Select Setup Your Camera and Microphone and follow the set up process
If you are unable to use your microphone, or you do not have a microphone, please use the Dial-in option:
Start of year
All Autumn and Year long modules became available to students on Mon, 05 Oct 2020.
If your modules did not become available after this date:
- Check your module registrations on Evision.
If your modules are not listed in Evision or are incorrect contact your School Office
- Check you are registered for the correct academic period (Spring semester will not become available until 01, Feb 2021)
My Registered Modules on Evision:
Once you are registered on the correct modules they will appear on Weblearn within two working days.
More information about using Evision can be found on the IT Induction area on Weblearn (login required).
General or course related Information (not Weblearn)
To view the general University Student FAQs please visit the Student Zone web pages.
Online classes will most commonly take place on Collaborate Ultra and can be accessed from inside your module via a link on the module menu. The link could be called Collaborate or Online Classroom, but if you are unsure please contact your lecturer.
In some instances you may also use Microsoft Teams, but your lecturer will let you know what you will be using and how to access it.
Collaborate and Microsoft Teams information
Collaborate Ultra is a comprehensive webinar tool which has lots of features to support online learning.
Microsoft Teams is available to all students as part of Office 365. Teams is a platform where students can chat, hold web conferences and collaborate on documents simultaneously.
Recordings can be accessed from the ‘Recordings’ section of Collaborate in your module. If oyu are unsure where this link is please contact your lecturer.
- Click on the Burger menu
- Select ‘Recordings’
- If the recording is older than 30 days old, use the ‘Filter By’ option
You are able to access the recording options by clicking on the ‘Recording options’ icon for each recording:
Your module content will most commonly be found on an area called Learning Materials inside your module. If there is no content in this area you will need to contact your lecturer who will be able to advise you about where to access it from.
All online assessments should be available on the Online Submission area on your module. If there are no submission points on this area you will need to contact your lecturer to enquire where to submit your assessment.
To find out how to use a discussion forum view the Use Discussions video instructions.
If you are unable to see any buttons or links on your Discussion Board page it is not yet available to students. Please contact your lecturer for more information.
To find out how to use a Journal and create entries view the Create a Journal Entry video.
If you are unable to see the link to your Journal on the Journals page it is not yet available to students. Please contact your lecturer for more information.
If this is your first time accessing a recording made on Medial through Weblearn, a login box will appear on your screen and you need to login with your London Met username and password. You will only need to do this the first time you access a recording.
If you do not get immediate access to the recording after logging in you will need to log out of Weblearn and then log back in again.
If your login detail are not accepted you may need to update your password.
Some content inside Weblearn cannot be downloaded because it has been created inside a Weblearn module. This content can be copied and pasted into a word processed document.
Download a file
- Go to your module and locate the file you wish to download
- Click on the file name, a download window will open automatically
- Select ‘Save File’, then click ‘OK’
- Find an appropriate location on your computer, then click ‘Save’.
- Note: Chrome will save all downloads to the ‘Downloads’ folder.
- Locate the item of content you wish to copy
- Highlight the content with your mouse cursor
- Right click the highlighted content
- Select ‘Copy’ from the options
- Open a Word document
- Right click the Word document
- Select ‘Keep text only’ from the ‘Paste options’ Now save the word document to an appropriate location.
All online submission points should be under the link called ‘Online Submission’ in your Weblearn module and will appear like one of the below links:
Watch the below instructional videos to find out how to submit:
If you are unable to submit online for any reason we recommend getting your work to your tutor by 3pm on the due date.
After you have submitted your coursework could you please log a call on the IT Help Portal with the following information and attach a copy of the submission so we can look into why you were not able to submit:
- Please describe what happened when you attempted to submit your coursework?
- What is the name of the module where you were trying to upload your coursework?
- What is the name of the assignment you were trying to submit to (please provide full name as it appears on Weblearn)?
- At what time did you attempt to submit your coursework?
All online submission points should be under the link called ‘Online Submission’ in your Weblearn module and they should be available at least one week before your deadline.
If your lecturer has instructed you to submit online, but you are unable to find where to submit your coursework please contact your lecturer to request further instructions on how to submit your coursework.
If you discover the incorrect submission before your deadline please contact your lecturer ASAP. Your lecturer may be able to clear your submission so you are able to resubmit.
Once your deadline has passed, the file submitted online will be marked and no other submissions will be accepted. Make sure that you always check the file(s) you are submitting when you are uploading your coursework.
If you have made a submission attempt but have not received a submission email in your university email account please follow the below steps ASAP:
- Check your email Spam folder
Sometimes email messages end up in the ‘Spam’ folder, especially if you recently received a lot of emails from weblearn and haven’t opened them.
- Check your submission on Weblearn
Go back to your submission link to check your submission has been successful
- If there is a problem with your submission and you cannot confirm your submission has been successful then contact your lecturer ASAP
An originality report (also known as a similarity report) can contain a collection of matches from a variety of different sources. Some of these sources may be irrelevant to the overall originality score and can be excluded using the filters. Other matches may however, need investigating. If you have any concerns about your score please contact your lecturer.
Watch the video on how understanding Turnitin Originality Reports to get a better understanding of how the matches work and how to filter and investigate your score.
Each text-based file which is uploaded to Turnitin is matched against the Turnitin Repository at least twice which can result in the originality report changing.
The first time the paper is matched against the repository is when the file is initially submitted.
The second time is when the assignment due date is reached – all papers submitted to the assignment have a new report regenerated. The new report is matched against any new sources which have been saved in the Turnitin Repository since the files were initially submitted.
Additionally, there is the option to filter the results using the Feedback Studio and manually regenerate a report.
This can sometimes lead to your score being different from what is shown immediately after submission.
Your feedback and provisional grades can be accessed via the My Feedback link in your modules after the feedback release date has passed unless otherwise advised by your lecturer.
All results published on Weblearn are provisional and they are not confirmed until they are published on Evision. To view your confirmed results you will need to login to Evision.
There are a few scenarios which may mean your feedback is not yet visible on Weblearn:
If you believe your feedback release date has passed and it is not yet visible through your ‘My Feedback’ area on Weblearn please contact your lecturer for further information.
If you have tried to access your feedback but an error displayed please log a call on the IT Help Portal and provide the following information:
- Module code:
- Assignment name (please provide full name as it appears on Weblearn):
- Error code (please provide a printscreen if possible):